Bulevar Krajia Aleksandra 24/5 Vračar Beograd PB 11000

HEALTH PROGRAMMES CREATION & MANAGEMENT New Health System

1. PRIMARY CARE

New Health System on behalf of Insurance Companies and organizations designs, creates and manages primary care health programs. “NHS” for the managing of benefits of health programs, has specialized and experienced departments in each country, supported by modern computer applications and Internet communication application with health providers:

Specifically, the creation of programs defined according to needs:

  • The respective insurance company / organization
  • The insurance market
  • Consumers
  • It covers the specialized objective / purpose of the actions of each partner Insurance Company and Organization. The creation of programs related to the provision of health services enjoyed by the member / insured in all primary care medical services

    In each country (Greece, England, Cyprus, Bulgaria, Albania), which is developed the healthcare system "N.H.S", the largest health groups and companies have been included, for example:

    HCA Health Care UK, Aspen Health Care, Hygeia Hospital, Athens Medical Group, American Hospital, and 120 hospital healthcare facilities.

    New Health System supports 950,000 subscribers / insured persons and predicts that by the end of 2017 it will have more than 1.500.000

    New Health System manages health programs of big organizations and insurance companies including: Deutsche Telekom (Telekom Albania), OPAP, Wind, CNP, PRIME Watt & Volt and others.


2. SECONDARY CARE

New Health System on behalf of Insurance companies account manages secondary care programs.

Specifically provides the following services:

  • Issue (registration applications; U / W – pre-insured control) and print health insurance contracts on behalf of insurance companies within procedures and directives agreed (interconnection of computerized systems).
  • Necessity Control and track hospitalizations. Managing the reimbursement, which are derived by benefits of health insurance programs (compensation dossier settlement). Managing the clearance of the result of Capitation fee, to health service providers on behalf of insurance companies.
  • Management of direct payments for medical and non-health services carried out in the health systems of New Health System.
  • Clearance losses for compensation, which are derived by benefits of insurance programs. Ascension of the creation, management and handling of compensation folder. “NHS” manages the clearance of the compensation on behalf of Insurance companies to their contracted health network.
  • 24hours service for members. The coordinator center operates 365 days per year and 24 hours per day. Undertake the communication with the customer, defining the required appointment with the health care provider, and provides any information on facilities and procedures relating to hospital care programs.


TECHNOLOGICAL BACKROUND New Health System

The New Health System has a modern technological infrastructure telephony, hardware and software, we Mentioned below are the following:

Structured wiring

UTP Category 6

Job position (Capacity)

200

Maximum volume of calls / Time With average call duration 60 '' / 120 '/ 180' '

1.200 / 600 / 400

Telephone lines

2 PRI, 3 ISDN

Telecommunications providers

FORTHNET, CYTA, COSMOTE , HOL

Call center Type

ASTERIX PBX

Corded / Headset

CISCO

Call recorder

ASTERIX PBX

Call Center Software

ASTERIX PBX

The call center has ...

Skill based routing, CLID Routing, Priority Routing, Threshold Routing, ACD, CTI, IVR

Messaging

ASTERIX PBX

Call recording

ASTERIX PBX

Call Statistics

ASTERIX PBX

Servers

2 Χ HP GS Raid 1

CONTACT

Bulevar Krajia Aleksandra 24/5
Vračar Beograd PB 11000
Tel: 0114115200
e-mail: info@newhealthsystem.rs